Fidelity & Guaranty (F&G) Platform
Fidelity & Guaranty (F&G) Platform
Section titled “Fidelity & Guaranty (F&G) Platform”Platform Access
Section titled “Platform Access”Life/Annuity Contracting Process
Section titled “Life/Annuity Contracting Process”Submit a request ONLY if you have business to submit.
Step 1: Complete the Contracting Request on SureLC
Section titled “Step 1: Complete the Contracting Request on SureLC”- Go to the SureLC Portal
- Sign in or create your SureLC account
- Complete your contracting request:
- Select F&G as the carrier
- Make sure all your information is up to date, including your E&O insurance, license(s), and signature
Step 2: Complete Google Form
Section titled “Step 2: Complete Google Form”Complete Google Form only after submitting your SureLC request.
Required Information:
- Full name
- Email address
- Any additional business details as requested
Step 3: Carrier Processing
Section titled “Step 3: Carrier Processing”Once completed, your contracting request will be submitted to F&G for processing.
Step 4: Carrier Notification
Section titled “Step 4: Carrier Notification”F&G will review your request and notify you directly of their contracting decision via email.
Processing Information
Section titled “Processing Information”Important Processing Notes:
Section titled “Important Processing Notes:”- Processing Time: Allow 24-48 hours for GFI processing and a full 7-10 business days for carrier to process appointment paperwork
- Status Inquiries: Email appointmentstatus@mygficonnect.com for updates
- Next Steps: Keep an eye on your email for next steps to finalize your carrier appointment
- Writing Codes: 5-7 days after receiving the Life writing code, you will receive the annuity writing code
CRITICAL: Annuity CE Certificate Requirement
Section titled “CRITICAL: Annuity CE Certificate Requirement”MUST Email Annuity Contracting CE Certificate
Section titled “MUST Email Annuity Contracting CE Certificate”IMPORTANT: Annuity CE Certificate does NOT get sent to F&G automatically from SureLC.
- Attach the initial 8 hours Annuity CE or 4 hours Annuity Best Interest CE to contracting.support@fglife.com
- Agent must email CE directly - until they receive it, agent’s training will show as not in compliance
- Send this as soon as possible to avoid delays
Annuity Product Training
Section titled “Annuity Product Training”Fidelity & Guaranty (F&G) - Annuity Product Training are completed on their website here. Must be appointed first.
Contact Information
Section titled “Contact Information”Business Hours
Section titled “Business Hours”Monday - Friday
- 5:00 a.m. to 3:00 p.m. PT
- 7:00 a.m. to 5:00 p.m. CT
- 8:00 a.m. to 6:00 p.m. ET
Quick Quotes
Section titled “Quick Quotes”Send email to riskassessment@fglife.com
Department Contacts
Section titled “Department Contacts”Life/Annuity Support
Phone: (800) 445-6758
Fax Numbers
Life Fax: (888) 858-4795
Annuity Fax: (402) 328-2244
Licensing, Contracting & Commissions
Phone: (800) 445-6758, option 4
CE Certificate Submission
contracting.support@fglife.com
Mailing Addresses
Section titled “Mailing Addresses”Mailing Address
F&G Service Center
P.O. Box 81497
Lincoln, NE 68501
Overnight Address
F&G Service Center
777 Research Drive
Lincoln, NE 68521
Quick Reference
Section titled “Quick Reference”| Service | Contact |
|---|---|
| Producer Login | saleslink.fglife.com |
| Product Training | Training Portal |
| Main Phone | (800) 445-6758 |
| Quick Quotes | riskassessment@fglife.com |
| CE Certificates | contracting.support@fglife.com |
| Status Inquiries | appointmentstatus@mygficonnect.com |
Contracting Process Summary
Section titled “Contracting Process Summary”| Step | Action | Notes |
|---|---|---|
| Step 1 | Complete SureLC contracting request | Select F&G as carrier |
| Step 2 | Submit Google Form | After SureLC request |
| Step 3 | Wait for carrier processing | 7-10 business days |
| Step 4 | Receive notification | Email confirmation from F&G |
| Step 5 | Email CE Certificate | CRITICAL - Send to contracting.support@fglife.com |
Important: CE Certificate must be emailed directly to F&G - it does not transfer automatically from SureLC. Failure to submit CE will show agent as non-compliant. Life writing code issued first, annuity writing code follows 5-7 days later. Complete both SureLC request and Google Form.